![]() From Start, type cmd.exe in the search box, right-click Command Prompt in the list, and then select Run as administrator. Open a Command Prompt window as an administrator.If so, you (or your administrator) might have to change the proxy settings for Windows HTTP clients. Try the steps in the article Repair an Office application.Ĭheck whether you're behind a proxy serverĪre you behind a proxy server? If you're not sure, ask your administrator. If the license is already assigned, uncheck it, select Save changes, then check it again and select Save changes again.Expand the Licenses section, select the boxes for the licenses that you want to assign, then select Save changes.In the right pane, select Licenses and Apps.Select the row of the user that you want to assign a license to.In the Microsoft 365 Admin Center, go to the Users > Active users page.Restart the device, and install from to get the correct version. If you have a different edition or version installed on your device, run the SaRA package to uninstall Office. To check what version of Windows you have installed, go to Start > Settings (gear icon) > System > About, and check the System type. Make sure that the version listed (32-bit or 64-bit) matches your version of Windows. If you have Microsoft 365 for Business Basic, you won’t have any Office applications to install. If you are signed in with your Work or School account, and don’t have a license assigned, contact your Microsoft 365 Administrator to get a license assigned. If no Office version is shown, you don’t have an Office license assigned to the account you are signed in with. Go to to check which Office version and edition you have available. Make sure you have the correct Office installed Make sure you are signed in with your Work or School account, not your personal Microsoft account.Select your name and profile picture or icon at the top.Reset your password, then try activating Microsoft 365 again. Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state.įor manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. Select Update options, and then select Update now. To check for updates, open an Office app (such as Word), select File, and then select Account. It is recommended that Microsoft 365 be configured to install updates automatically. Restart the device, and then try activating Microsoft 365 again.If TLS 1.2 isn’t checked, check it, then select Apply and OK.From Start, select Control Panel > Internet options > Advanced settings.Enable TLS 1.2 as the default protocol by using this easy fix, and then restart the device.If you are running Windows 7 or Windows Server 2008, make sure that Service Pack 1 is installed.For more information, see End of support resources for Office. Important Running Microsoft 365 Apps on these older operating systems isn't supported. Some older operating systems, such as Windows 7 SP1, Windows Server 2008 R2, and Windows Server 2012, require an update to enable TLS 1.2 by default. To activate Microsoft 365 Apps, TLS 1.2 must be enabled on the operating system. If you aren’t an admin, see How do I find my Microsoft 365 admin? Activating Microsoft 365 on Windows 8.1 or earlier Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Try the following troubleshooting methods to solve the problem. Most features will be turned off on (date). We are having trouble verifying your Microsoft 365 account on this computer. When you try to activate Microsoft 365 Apps, you encounter one of the following errors:Ĭouldn’t verify account.
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